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How eg33 Protects Your Personal Data

Your privacy matters at eg33, and this policy explains precisely what personal data we collect when you open an account, how we use it, and the rights you…

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eg33 How eg33 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we handle your personal data, need to correct information on file, or want to submit a formal data request, our privacy support team is reachable around the clock. We aim to acknowledge every privacy enquiry within 24 hours and resolve it within 14 calendar days. You can contact us through any of the channels below — our team in Kuala Lumpur handles data requests for all Malaysian accounts.

Team online

Live Chat

Start a live chat session directly from any page on eg33.vin. Our privacy support agents are available 24 hours a day, 7 days a week, including public holidays in Malaysia.

Email Support

Send your data access, correction or deletion request to our dedicated privacy email. We acknowledge all emails within one business day and keep a written record of every exchange for your reference.

Account Help Centre

Log into your eg33 account and navigate to the Help Centre to submit a privacy ticket directly. Tickets submitted this way are tied to your verified account, which speeds up identity confirmation and processing.

HOW WE HANDLE DATA

Our Data Practices You Should Know

From the moment you open your account to the point you request its closure, eg33 applies consistent data-handling practices across every layer of the platform.

Cookies and Tracking

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and no third-party…

Account Security

All account credentials are hashed and salted before storage.

Data Retention

We retain account data for as long as your account remains active and for a defined period after closure as…

Third-Party Sharing

Your personal data is never sold to third parties. We share data only with payment processors — including Touch 'n…

Your Right to Access

You may request a full copy of the personal data we hold about you at any time.

Requesting Data Changes

If any personal detail on your account is incorrect or out of date, contact our privacy team and we will…

Frequently Asked Privacy Questions

Below are the questions we receive most often about how eg33 handles your personal data, your rights as an account holder in Malaysia, and the steps you can take to control or update the information we hold on your behalf.

We collect your name, date of birth, email address, phone number, and identity verification documents at registration. Once active, we also log deposit and withdrawal transactions, device identifiers and session activity tied to your account.

We share your data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX and contracted technology partners. All third parties are bound by data-processing agreements. We do not sell personal data to any party under any circumstances.

Submit a data access request via live chat, our privacy email or the Help Centre inside your account. After we verify your identity, we will deliver a structured export of your personal data within 14 calendar days, at no charge to you.

Yes. You may request deletion of your personal data at any time. We will action the request subject to Malaysian legal retention requirements for transaction records. Any data not required by law will be permanently removed from our systems within 30 days.

Account passwords are hashed using industry-standard cryptography. All data in transit is encrypted via TLS. Access to personal data within our systems is restricted to authorised staff only, and all access attempts are logged and audited regularly.

After account closure, we retain only the transaction records required under Malaysian financial regulations. All other personal data — including marketing preferences and device logs — is deleted within the period set out in our data retention schedule.

Contact our privacy team via live chat or email with the details you want corrected. We will verify your identity and update the records promptly. For legal name changes or identity document updates, we may ask for supporting documentation before making the change.

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